Category: Uncategorized
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Hyperautomation
Hyperautomation is a rapidly evolving technology that has the potential to revolutionize the service industry. It is the integration of advanced technologies such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), and process mining to create a more comprehensive automation solution.
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E-commerce B2B outlook 2023
E-commerce has come a long way since its inception and is continually evolving. In the coming year of 2023, we can expect to see a greater emphasis on personalization, convenience and user experience with the use of artificial intelligence and machine learning in e-commerce. B2B e-commerce will also adopt B2C-style interfaces, with easy-to-use navigation, intuitive…
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Digitalisation of customer service
Digitalization has changed the way customer service organizations operate, enabling them to automate processes and improve customer interactions by using e-mail parsing and generation. This can significantly reduce response times, increase efficiency and improve customer satisfaction. Companies can easily implement this form of digitalization by using e-mail parsing software, e-mail generation software, or customer service…